Returns & Refunds

Returning an item

If you want to return an item, email support@rehaus.co.uk and we will arrange collection. All returns are collected by REHAUS — please do not arrange your own carrier.

The cost of return carriage is payable by you. We will confirm the amount before collection is booked.

Items must come back in the condition they arrived in. Where refurbishment is required, that cost is deducted from the amount due to you.

Cancelling an order

Email support@rehaus.co.uk.

If you wish to cancel an item that is made to order, or customised in any way, you need to do this within 7 working days of placing the order.

If you are a consumer buying online, you have a statutory right to cancel within 14 days of receiving your order. Nothing on this page affects that right.

Refunds

We will contact you with the position on your return once the item has been received and inspected. Where a refund is made to your original payment method, the time it then takes to appear will depend on your bank.

What if my item arrives damaged?

Contact us within 48 hours by email. We will ask for a photograph of the damage, including the packaging where possible, sent to support@rehaus.co.uk. Without the correct information and images we cannot investigate.

REHAUS will arrange collection of any damaged or faulty goods, and the item is inspected once it is back with us. Failure to notify us within 48 hours of receiving a faulty or damaged product may mean we have to charge for a replacement. Your statutory rights in respect of faulty goods are unaffected.

Nothing in this policy affects your statutory rights.